Terms of Service

Sevenflow is a restaurant technology advisory business. We help independent restaurant operators reduce reliance on third-party delivery marketplaces by implementing direct, commission-free online ordering and related technology, including but not limited to:

• Online ordering platform setup and configuration (e.g., Zuppler)
• Point-of-sale setup and integration (e.g., Clover, and other supported POS providers)
• Website, landing page, and digital storefront development
• Social media content creation and digital marketing plans
• Lead generation, business development, and related consulting services

We may act as a reseller, referral partner, or authorized partner of third-party platforms and payment processors. Sevenflow is an independent advisor and is not owned by, and does not speak on behalf of, any platform or processor we recommend or resell unless expressly stated in writing.

The Services are intended for businesses and individuals who are at least 18 years of age and who have the authority to enter into binding agreements on behalf of themselves or the entity they represent. By using the Services, you represent that you meet these requirements.

Specific engagements — including scope, deliverables, pricing tier (e.g., Starter, Growth, or Pro digital marketing plans), timelines, and any custom implementation work — will be described in a proposal, order form, statement of work, or online checkout flow (each, an "Order"). Where any Order conflicts with these Terms, the Order governs for that specific engagement, unless the Order states otherwise.

We reserve the right to modify, suspend, or discontinue any part of the Services, including features of an online ordering or marketing plan, with reasonable notice where the change materially affects active Clients.

• Fees for subscription-based services (such as digital marketing plans) are billed monthly in advance unless otherwise stated in your Order.
• Fees for implementation or project-based services (such as online ordering or POS setup) are due according to the payment schedule in your Order, which may include a deposit.
• All fees are quoted in Canadian dollars (CAD) unless stated otherwise and are exclusive of applicable taxes (including GST), which will be added where required.
• Late payments may result in suspension of Services and may accrue interest at the lesser of 2% per month (24% per annum) or the maximum rate permitted by law.
• You are responsible for any fees, commissions, or charges imposed directly by third-party platforms, processors, or providers (e.g., payment processing fees, Zuppler or Clover platform fees), which are separate from Sevenflow's fees.

Subscription services may be cancelled at any time, effective at the end of the current billing period, unless a minimum term is specified in your Order. We do not provide refunds for partial billing periods except where required by law or expressly agreed in writing.

For project-based services, cancellation terms, kill fees, and refund eligibility for work already performed will be set out in the applicable Order.

The Services rely on, integrate with, or resell products of third-party providers, which may include Zuppler, Clover, Square, payment processors, hosting providers, and social media or advertising platforms ("Third-Party Platforms"). Your use of any Third-Party Platform is governed by that provider's own terms of service and privacy policy, which you are responsible for reviewing and accepting separately.

Sevenflow does not control, and is not responsible for, the availability, functionality, pricing changes, security, or acceptable-use decisions of any Third-Party Platform. We are not liable for any loss arising from an outage, policy change, account suspension, or discontinuation of a Third-Party Platform.

As a Client, you agree to:

• Provide accurate, current, and complete information needed to deliver the Services (e.g., menu data, business licensing information, branding assets, payment/banking details)
• Maintain the confidentiality of any account credentials associated with your online ordering, POS, or marketing accounts
• Comply with applicable laws, including food service licensing, consumer protection, and Canada's Anti-Spam Legislation (CASL) for any marketing content or communications you approve or direct us to send
• Review and approve content, menu configurations, and pricing before publication, where such approval steps are part of the engagement

"Sevenflow Materials" means templates, code, designs, workflows, dashboards, and other materials we develop that are not specific to your business (e.g., our general website framework, content templates, or lead-generation tooling). Sevenflow Materials remain our property.

Upon full payment, you own the business-specific deliverables created for you under an Order (such as your configured storefront content, custom copy, and uploaded creative assets), excluding any underlying Sevenflow Materials or third-party licensed components, which are licensed to you for use in connection with the Services for as long as your engagement remains active.

You retain ownership of content, trademarks, photos, and data you provide to us ("Client Content") and grant us a limited license to use, reproduce, and display Client Content solely to perform the Services, including for social media, advertising, and online ordering purposes as directed by you.

The Sevenflow name, logo, and brand are the property of Sevendesk IT Services Inc. and may not be used without prior written permission.

You agree not to use the Site or Services to:

• Violate any applicable law or regulation
• Infringe the intellectual property, privacy, or other rights of any third party
• Transmit false, misleading, or fraudulent menu, pricing, or promotional information
• Interfere with or disrupt the integrity or performance of the Site, the Services, or connected Third-Party Platforms
• Attempt to gain unauthorized access to any systems or data related to the Services

Each party agrees to protect the other's non-public business information disclosed in connection with the Services using reasonable care, and to use it only for purposes of the engagement. This obligation does not apply to information that is public, independently developed, or required to be disclosed by law.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEVENFLOW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY SPECIFIC LEVEL OF SALES, ORDER VOLUME, SOCIAL MEDIA ENGAGEMENT, OR REDUCTION IN THIRD-PARTY DELIVERY COMMISSIONS AS A RESULT OF USING THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEVENFLOW AND ITS OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

SEVENFLOW'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO SEVENFLOW IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to indemnify and hold Sevenflow harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, or Client Content you provide, except to the extent caused by Sevenflow's own negligence or willful misconduct.

These Terms remain in effect while you use the Services. We may suspend or terminate access to the Services for material breach of these Terms, non-payment, or misuse, with notice where reasonably practicable. Either party may terminate an ongoing engagement in accordance with the termination provisions of the applicable Order.

We may update these Terms from time to time. Material changes will be posted on the Site with an updated Effective Date, and, where required, communicated to active Clients. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The parties agree to attempt to resolve disputes in good faith before initiating formal proceedings, and any legal action will be brought exclusively in the courts located in Edmonton, Alberta.

• Entire Agreement: These Terms, together with any applicable Order, constitute the entire agreement between you and Sevenflow regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions will remain in full force.
• Assignment: You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
• No Waiver: Failure to enforce any provision is not a waiver of our right to do so later.
• Force Majeure: Neither party is liable for delays caused by events beyond its reasonable control.

Questions about these Terms can be directed to:

Sevendesk IT Services Inc. (operating as Sevenflow)
Edmonton, Alberta, Canada
Phone: 587-402-3335
Email: hello@sevenflow.ca
Website: sevenflow.ca